Return & Refund Policy
At 1 Stop Kids, customer satisfaction is important to us. We strive to provide quality men’s clothing and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund according to the policy below.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Eligibility for Returns
We accept returns for both defective and non-defective products.
To qualify for a return:
Items must be returned within 30 days of the delivery date
Products must be unused, unworn, unwashed, and in original condition
All original tags and packaging must be included
Proof of purchase or order confirmation is required
Returns that do not meet these conditions may not be approved.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Final sale or clearance items
- Used, damaged, or altered products not caused by us
- Products returned without original packaging or tags
Return Process
To request a return, please contact our support team before sending any item back.
Contact Information
Business Name: 1 Stop Kids
Physical Address: 32 W 125th St, New York, NY 10027, United States
Phone: +1 917-265-8082
E-mail: info@1stopkids.shop
Please include:
- Your order number
- The item(s) you want to return
- Reason for the return
- Once your request is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect
Returns must be sent by mail to the provided return address
We recommend using a trackable shipping service for your protection
Exchanges
We accept exchanges for eligible products.
If you would like a different size or replacement item, please contact our support team within the return period. Exchange requests are subject to product availability.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 3 days of delivery.
Provide:
Your order number
A description of the issue
Photos of the item if possible
We will review the issue and offer a replacement, exchange, or refund at no additional cost.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Refund processing may take up to 7 business days depending on your bank or payment provider
Restocking Fees
1 Stop Kids does not charge restocking fees for approved returns.
Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process.
Fraud Prevention
For security reasons, 1 Stop Kids reserves the right to deny returns or refunds in cases of suspected fraud, abuse, or policy violations.
Policy Updates
We may update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.
Final Note
1 Stop Kids is committed to providing transparent policies, reliable customer support, and a secure shopping experience for all customers. We value customer trust and work to ensure every order is handled professionally and fairly.
Note:
1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow 2-3cm differences due to manual measurement. 2. Please check the size chart carefully before you buy the item, if you don't know how to choose size, please contact our customer service. 3.As you know, the different computers display colors differently, the color of the actual item may vary slightly from the following images.
